[FREE] Ndg Linux Essentials Chapter 14 Exam Answers
A company is allowed to use the software campus wide. A user is allowed to share the software with friends. A user is allowed to install the software on only one computer. Explanation: Most personal software licenses allow a user to run the software...
[GET] Ndg Linux Essentials Chapter 14 Exam Answers
These licenses usually specify that the copies cannot be run at the same time. Some personal software licenses are for commercial products that require purchase. There are personal software licenses for open source software that are free to use....
Netacad Chapter 14 Exam Answers
Explanation: The three rules to remember at the beginning of a conversation with a customer are these:Know your customer Create a one to one connection with your customer. Understand the knowledge level of your customer A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee.
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How should the technician respond? Verify that the computer is working properly now. Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer. Explain that the repair technician sent to perform the service is inexperienced. Put the customer on hold until a supervisor is available. Explanation: When dealing with an angry customer, listen and without interrupting let the customer explain the problem. Show sympathy. Apologize for the problem and its inconvenience. Which task would require that a problem be escalated to a level two technician? Typically, more complex tasks such as changing CMOS settings and running diagnostic software would be escalated to a level two technician. A technician receives a call from a customer who is too talkative.
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Politely step in and gain control of the call by asking the customer social questions. Explanation: If a customer is too talkative, the technician should not interrupt the customer but attempt to regain control of the call by asking closed ended questions after customer is through speaking. What should a level two technician do immediately after receiving an escalated work order from a level one technician? Call the level one technician and ask questions about the problem. Call the customer back to ask any additional questions and resolve the problem. Document suggestions to solve the problem in the work order and return it to the level one technician.
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Send the work order to a level three technician and ask for support. Explanation: When a problem cannot be resolved within a predetermined amount of time, the level one technician prepares an escalated work order. The level two technician receives the escalated work order with the description of the problem. The level two technician then calls the customer back to ask any additional questions and resolve the problem. Which two rules pertain to the general daily activities of employees in a call center environment? If a technician takes a call from a customer the technician does not like, the technician should pass the call to another technician.
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The technician should be sure to treat all customers equally. If a customer complains about another technician, the technician who is taking the call should agree with opinion of the customer. The technician should adjust the work chair to a height that is high enough so that wrists angle downwards toward the keyboard. The technician should contact the customer if the technician is going to be late for a follow-up appointment. Explanation: There are rules that call centers generally use to cover the daily activities of their employees. These rules are designed to ensure that there is always adequate coverage for incoming calls, and that the customer is not unduly inconvenienced when working with the call center employees.
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Linux Essentials – Chapter 08 Exam Answers 2021 + PDF File
A high rate of customer satisfaction is always a primary goal of any call center. What does a technician need in order to make changes to software installed on the computer of a customer? The presence of either another technician or other witnesses does not entitle the technician to either install or modify software, even if it is legal. Which is true regarding the treatment of customer property? A technician does not have to care about copies of customer files because it is not the original. Customer property is limited to hardware. Explanation: All customer property is important, including files, phone lists, hardware and other data, and should be treated with respect. Any data should be considered as private and confidential. During computer forensics investigations, which type of data is lost when power is removed from the computer?
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Netacad Linux Chapter 14 Exam Answers
Why is a chain of custody important in a cyber crime case? It authenticates evidence. It proves guilt. It protects copyrighted materials. Explanation: Evidence must be authenticated before it can be admitted in court. A chain of custody helps to authenticate the evidence by preventing tampering. When performing computer forensics, what can be prevented with a properly and carefully documented chain of custody? Which statement best describes a call center? It is a busy, fast-paced work environment where agents contact customers to arrange preventive maintenance appointments. It is a help desk used by customers to make an appointment to report their computer problems.
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It is a place that exists within a company and provides computer support to both employees and customers of the company. It is a store-front environment where the customers go with their computers to have them fixed.
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Linux Essentials – Chapter 14 Exam Answers + PDF File
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The following are the questions exam answers. Guarantee Passed. ITE v6. Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. A technician discovers that RAID has stopped working. Which two situations could cause this issue?
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NDG Linux Essentials Chapter 14 Exam Online - CCNA 7 Exam Answers
You can review all the correct answer in View Answer column and then you can practice ITE exam by clicking on "Online" under the Online Assessment column. What is the purpose of RAID adapters? This set is often saved in the same folder as ITE 6. Ad Blocker Detected. Which component controls the communications and interactions between the CPU and other components on the motherboard? Which two activities are normally controlled by the Northbridge part of Disable or remove apps that allow connections to the GPS.
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NDG Linux Essentials Chapter 14 Exam Answers - ITexam24
NOTE: If you have the new question. IT Essentials Version 7. La Familia Michoacana - Oct. What is a characteristic of a computer power connector? The locked down CPU should be protected with thermal paste. Which technology allows a mobile device to establish wireless communication with another mobile Date: February 6, Contact Information: accessibility cisco. What startup mode should the technician use to access the driver on the network? It essentials v6. The network administrator then Which user accunt shuld be used nly t perfrm system management and 7 ITE 6. Nt all ptins are used. Questin ITE 6. An administrator uses the Ctrl-Shift-6 key combination on a switch after issuing the ping command. What is the purpose of using these keystrokes? Chapter 0 Course Introduction 1.
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Ndg Linux Essentials Chapter 14 Exam Answers
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